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    • Delivery Info

      We deliver Worldwide. We also ship to Military addresses.

      Please note that we are not responsible for any customs charges (import duties or taxes) that may be applicable in your country.
      If an international return is initiated due to a refusal to pay duties or taxes, a restocking fee of $33/€30 will be applied and deducted from your refund.

      UK 

      FREE DELIVERY  (3-4 Business Days)

      USA & MEXICO
      $12 Express Delivery (5-7 Business Days) 
      FREE on orders over $200

      USA P.O. Box 
      $13.95 USPS (10-14 Business Days)

      CANADA
      $14.95 Express Delivery (5-7 Business Days)

      EU
      €13 Express Delivery (5-7 Business Days)
      FREE on orders over €250

      REST OF WORLD
      $32 Standard Delivery (5-7 Business Days)
      FREE on orders over $250

    • Returns

      PLEASE NOTE: GOODS MUST BE UNWORN / BRAND NEW CONDITION TO BE ELIGIBLE FOR A RETURN

      RETURNS & EXCHANGES

      We will refund items within 7-10 days of your order being delivered, providing it is returned in its original packaging with no signs of use or misuse. Packaging must also be in the condition sold.

      PLEASE NOTE: We do not accept returns or exchanges on sale/discounted items or made to order items. For hygiene reasons, we cannot accept returns on all types of earrings. Customer is responsible for the return shipping cost.

      UK, USA, EUROPE AND REST OF THE WORLD RETURNS INSTRUCTIONS

      Please use the contact us form and select Return Enquiry from the drop down menu detailing your request. Make sure to include your order number. We will contact you with returns instructions as soon as possible.

      Please ensure that you clearly mark the goods as Returned Goods on any customs or postal forms. All returns must be sent by registered mail. We strongly recommend you use a traceable service in case the parcel gets lost in transit. We will refund the total amount you have paid for the goods except postage and packaging.

      Please note that the return process may take up to a week from the day the parcel is received.

      In the event that we do not receive your returned item/s, we will ask you to provide the proof of postage receipt. We have the right to refuse a refund if you are unable to provide this proof of postage.

      Please Note: For hygiene reasons we cannot accept returns on earrings

      PLEASE NOTE: Returns from EUROPE are subject to a $33/€30 restocking fee

    • F.A.Q.

      Welcome to our customer services portal - below are some FAQs to answer most problems.
      If you have any additional questions, concerns or comments, please use our contact us form and you will be met with an answer swiftly.
      DELIVERY
      ORDERING
      PAYMENT
      RETURNS
      DELIVERY DETAILS
      How much Does Shipping Cost?
      UK

      • £6 Express Delivery (1-2 Business Days)

      • FREE on orders over £150
      US
      • FREE Express Delivery (2-3 Business Days)
      • $13.95 to PO Boxes Addresses
      CANADA
      • $32 Express Delivery (2-7 Business Days)
      EU
      • €13 Express Delivery (2-3 Business Days)
      REST OF THE WORLD
      • $32 Express Delivery (2-5 Business Days)
      * Please note that orders placed after 12noon GMT will be processed the next day.
      Where do you ship to ?
      We ship worldwide.
       
      We do not ship to Russia or Brazil.
      WHEN WILL I KNOW MY ORDER HAS BEEN SHIPPED ?
      When you receive your dispatch confirmation email from us, it will contain your tracking number. This will let you know that the order has left our warehouse and is on its way. Please note it may take a few hours for any movement to show.
      CAN I TRACK MY ORDER ?
      We use FedEx, Royal Mail & USPS
      For FedEx shipments, you can check progress at www.Fedex.com
      For Royal Mail shipments, you can check progress at www.Royalmail.com
      For USPS shipments, you can check progress at www.usps.com
      CAN I HAVE A DIFFERENT DELIVERY ADDRESS TO MY BILLING ADDRESS ?
      Yes you can but orders can be delayed while we verify that the shipping address is legitimate. We recommend that you ship to the address the card is issued to to avoid delays.
      DO YOU DELIVER TO PO BOXES ?
      We do ship to USA/Canadian PO boxes.
      We do not ship to UK PO boxes.
      ORDERING
      I AM HAVING TROUBLE PLACING AN ORDER?
      We are sorry to hear this. Please contact our customer service team by using our contact us form and we will do our best to resolve this issue for you.
      CAN I ORDER OVER THE PHONE ?
      Currently we do not accept payments over the phone.
      CAN I CHANGE MY ORDER ONCE ITS PLACED ?
      Once your order has been confirmed, our staff cannot change or edit the order due to administrative reasons.
      If you have placed an order incorrectly, please contact us and we will cancel the order, allowing you to re-order the correct items.
       
      PAYMENT
      What payment methods do you accept ?
      ACCEPTED
      • Paypal
      • Visa
      • Visa Electron
      • MasterCard
      • Delta
      • Solo
      • Maestro
      • American Express
      • JCB
      • CHINA UNION PAY (through Paypal Gateway)
      NOT ACCEPTED
      • Cash on Delivery
      • Bank Wire
      WHAT CURRENCY WILL I BE CHARGED IN ?
      You will be billed in your chosen currency. Northskull currently allows for checking out in US Dollars, Euros, or GB Pound Sterling.
      DO I HAVE TO PAY CUSTOMS AND IMPORT DUTIES ?

      We are not responsible for any customs charges (import duties or taxes) that may be applicable in your country.

      If an international return is initiated due to a refusal to pay duties or taxes, a restocking fee of $33/€30 will be applied and deducted from your refund.

      CUSTOMS HAVE CONTACTED ME REQUESTING MORE INFORMATION ?
      Please use the contact us form detailing the issue and we will be in touch.
      RETURNS
      WHAT IS YOUR RETURNS POLICY ?
      We will happily refund any items within 7 days of receipt, providing it is returned in its original packaging with no signs of use or misuse.
      USA, Europe and Rest of the World returns:
      Please use the contact us form and select returns from the drop down menu detailing your return. We will contact you shortly after with return instructions.
      Please ensure that you clearly mark the goods as returned goods on any customs or postal forms. All returns must be sent by registered mail. We will refund the total amount you have paid for the goods except postage and packaging.
      UK Returns
      We strongly recommend you use a trackable service such as Royal Mail Recorded Delivery.
      I RECEIVED THE WRONG ITEM, WHAT DO I DO ?
      Occasionally mistakes do happen and we will look to rectify this as quickly as possible. Please contact the customer service team using the contact us form detailing the issue and we will be in touch. Please include your order number at all times when emailing our customer care team.

    • KLARNA F.A.Q

      KLARNA FAQ's:
      If you have any additional questions, concerns or comments, please use our contact us form and you will be met with an answer swiftly.

      PAY LATER (In 3 instalments)

       

      PAY LATER (invoice in 30 days)

       

      PAY LATER (In 3 instalments)
      Who is Klarna?
      Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
      How does Pay later in 3 work?
      Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Northskull and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
      Am I eligible for Pay later in 3?
      To use Pay later in 3 you must be at least 18. Whilst this option is widely promoted, Pay later in 3 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating.
      How can I increase my chances of being accepted for Pay later in 3?
      Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
      What do I need to provide when I make a purchase?
      If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
      Will a credit search take place against me?
      Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Northskull run credit searches against you that could impact your credit rating.
      Why have I not been offered Pay later in 3? 
      Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
      What are my payment options with Klarna? 
      Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.
      What happens if I cancel or return my order? 
      As soon as Northskull have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
      What happens if I don’t pay for my order?
      Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at Northskull from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
      I have been asked to go to Klarna's site. Is this correct?
      You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.
      What do I need to provide when I make a purchase?
      If you want to make a purchase with Klarna you need to provide your name, address, email address and mobile phone number. For some orders you may need to provide your date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.
      Is my payment information safe?
      Payment information is processed securely by Klarna. No card details are transferred to or held by Northskull. All transactions take place via connections secured with the latest industry standard security protocols.
      Can I pay before the due date?
      No, this is not currently possible for Pay later in 3 purchases.
      Have you received my payment?
      Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.
      What happens to my statement, when I've returned the goods?
      Once Northskull has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
      I've received a statement, but I've not yet received my goods. 
      In the event that your goods have not been received please call Northskull to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.
      I have cancelled my order. How long will it take until I receive my refund?
      As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
      I have asked for a refund. How will I be refunded?
      Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
      I haven’t received an email with my statement/payment information.
      You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
      I still have questions regarding payment, how can I get in touch?
      Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.
       
      PAY LATER (invoice in 30 days) Details
      Who is Klarna?
      Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
      How does Pay later work?
      Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have [30] days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk
      Am I eligible for Pay later?
      To use Pay later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.
      How can I increase my chances of being accepted for Pay later?
      Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
      What do I need to provide when I make a purchase?
      If you want to make a purchase with Klarna, you'll need to provide your mobile phone number and your email address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive the payment information and so will be liable for delayed payment fees.
      Will a credit search take place against me?
      Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Northskull run credit searches against you that could impact your credit rating.
      Why have I not been offered Pay later?
      Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.
      What are my payment options with Klarna?
      You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card. What happens if I cancel or return my order? As soon as Northskull have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.
      What happens if I don’t pay for my order?
      Payment is due [30] days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.
      I have been asked to go to Klarna's site. Is this correct?
      If you have chosen to Pay later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.
      What do I need to provide when I make a purchase?
      If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.
      Is my payment information safe?
      Payment information is processed securely by Klarna. No card details are transferred to or held by Northskull. All transactions take place via connections secured with the latest industry standard security protocols.
      Can I pay before the due date?
      You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.
      Have you received my payment?
      If you pay by card, Northskull will confirm your order right away. If paying by Pay later, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.
      What happens to my statement, when I've returned the goods?
      Once Northskull has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.
      I've received a statement, but I've not yet received my goods.
      You have [30] days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Northskull to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.
      I have cancelled my order. How long will it take until I receive my refund?
      As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.
      I have asked for a refund. How will I be refunded?
      If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.
      I haven’t received an email with my statement/payment information.
      If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.
      I still have questions regarding payment, how can I get in touch?
      Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.

    • Care Guide

      Northskull jewellery is handmade using the finest materials and with the highest level of craftsmanship.

      All of our plated pieces have a solid brass base, as we find it is the best metal to use to ensure day-to-day wear will not affect its look over the time.

      The 18kt. Gold and Rose Gold, Palladium and Gunmetal platings are applied by skilfull artisans and guaranteed to last for years if treated properly.

      All the Crystals are certified Swarovski Crystals: whilst the stones are all natural semi-precious stones sourced from the best suppliers around the world. Each gemstone is bespoke-cut to expose natural variation, making each Northskull piece unique.

      At Northskull we only use genuine  bovine calf, nappa leather and suede from the best Italian tanneries. Our exotic skins such as lizard and python are ethically sourced and Cites certified.

      CARE INSTRUCTIONS:

      Jewellery should be carefully stored. Care should be taken to protect it from knocks, chemicals, perspiration extreme temperatures & sunlight.

      Do not wear jewellery when in the swimming pool, jacuzzi, sauna/steam room or while bathing or showering.

      Chlorine, detergents, oils & perfumes can all cause tarnishing & damage.

      Avoid direct contact with corrosive agents such as soap, cream, perspiration, water, sun, heat and chemical products to preserve the plating for longer.

      Body lotions & fragrances all contain chemicals which may dull the finish of jewellery.

      Remove jewellery when doing heavy duty tasks.

      Keep jewellery stored in the leather pouch provided when not being worn.

      Gently wipe jewellery with a clean soft cloth after each wear to remove dirt & oils (from skin).

      Thoroughly dry jewellery after exposure to water: moisture can cause tarnishing & may weaken springs, clasps and chains.